Refund policy
This Refund Policy applies to all electric motorcycle orders placed through our official website. As electric motorcycles are large motor vehicles, they are not subject to the free no-reason return policies typically applicable to small consumer goods.
Order Cancellation Before Shipment
For orders that have not yet been shipped from our overseas warehouse, cancellation requests submitted within 24 hours after payment will receive a full refund with no fees deducted. Cancellation requests submitted after 24 hours, or after the order has been packaged, will incur a 5% handling fee to cover packaging, labor, and storage costs.
For orders that are already in production at our factory, cancellation of a standard production model during manufacturing will result in a 10% material loss fee. For customized models, including custom paint, upgraded motors, or personalized accessories, the deposit becomes non-refundable once production has started, as customized products cannot be resold.
Refused Deliveries & Returns
We do not accept free returns for reasons such as the buyer not liking the motorcycle, finding the size unsuitable, or simply changing their mind.
If the buyer refuses delivery or voluntarily returns the motorcycle, round-trip international shipping costs, import duties, customs clearance fees, overseas warehouse storage fees, and a 15% vehicle inspection and refurbishment fee will be deducted from the refund. The final refund amount will equal the total amount paid, minus all round-trip shipping and customs clearance costs, and minus the 15% vehicle depreciation and refurbishment fee.
Free refusal of delivery is accepted only if the motorcycle arrives with serious shipping damage, the wrong model is delivered, or essential functional components are missing.
Warranty Claims & Quality Issues
Within 7 calendar days after delivery, if a manufacturing hardware defect is discovered, including defects involving the motor, controller, lithium battery, or frame welding, the buyer must provide complete photo and video evidence.
In such cases, the buyer may choose to receive replacement parts free of charge, with shipping costs covered by us, or return the motorcycle for repair. We will cover the one-way shipping cost to our after-sales service center, and the repaired motorcycle will be shipped back to the buyer free of charge.
Cosmetic scratches, tire wear, collision damage, or water damage caused by improper use are not considered manufacturing defects.
Official Warranty
Our warranty coverage includes a 1-Year Limited Warranty for the frame, a 2-Year Limited Warranty for the motor and controller, and a 24-Month Limited Warranty for the lithium battery, subject to the warranty period specified on the applicable product page.
The warranty covers manufacturing defects only. It does not apply to damage resulting from unauthorized modifications, collisions, accidents, water immersion, overloading, or unauthorized battery disassembly. Consumable parts, including tires, brake pads, chains, seats, and instrument panel housings, are not covered under the warranty. Any round-trip shipping costs associated with warranty service are the responsibility of the buyer.
Non-Returnable & Non-Refundable Situations
We reserve the right to reject any return or refund request if the claim is submitted after the 7-day inspection period or after the applicable warranty period, if the damage results from user error, collisions, unauthorized modifications, or improper storage, if the buyer failed to verify local regulations before purchase resulting in the motorcycle being unable to be legally registered or operated, if the motorcycle is returned without its original packaging, with missing accessories, or showing obvious signs of use or wear, if the product was sold as a clearance item, display model, or otherwise marked as Final Sale / No Returns, or if the buyer initiates a malicious chargeback or payment dispute without valid evidence of a quality issue.
Refund Processing
After we receive and inspect the returned motorcycle, or after all submitted evidence has been verified, any approved refund will be processed within 3–10 business days using the buyer's original payment method.
Payment processing fees, including credit card processing fees and PayPal transaction fees, are non-refundable under all refund circumstances.
Deposits for Pre-Orders & Customized Orders
Pre-order and customized electric motorcycles require a 30% deposit before production begins, with the remaining balance due before shipment.
If the buyer voluntarily cancels the order during production, the deposit is non-refundable. If we fail to deliver the order by the agreed delivery date, the deposit will be refunded in full.
Contact Us
For return or refund inquiries, please contact:
Email: admin@yipowerbike.com