Refund policy

This Refund Policy applies to electric motorcycle and accessory orders placed through our official website. As electric motorcycles are large motor vehicles, they are not subject to the free no-reason return policies typically applicable to small consumer goods.

Order Cancellation Before Shipment

For orders that have not yet been shipped from our U.S. warehouse in Pomona, California, cancellation requests submitted within 24 hours after payment will receive a refund of the amount paid, less non-refundable payment processing fees, provided the order has not been packaged. Cancellation requests submitted after 24 hours, or after the order has been packaged, will incur a 5% handling fee to cover packaging, labor, and storage costs.

For orders that are already in production at our factory, cancellation during manufacturing of a standard production model currently offered for sale online (excluding models sold as pre-orders) will result in a 10% material loss fee. For customized models, including custom paint, upgraded motors, or personalized accessories, the deposit becomes non-refundable once production has started, as customized products cannot be resold.

Refused Deliveries & Returns

Non-quality return requests for motorcycles must be submitted within 7 calendar days after delivery. Unused accessories may also be returned by submitting a request within 7 calendar days after delivery, subject to the same applicable return costs and fees described below. To request a return, email admin@yipowerbike.com with your order details. Returns remain subject to the product-condition requirements and exclusions in this policy. We do not offer free change-of-mind returns.

For non-quality returns or voluntary refusal of delivery, the buyer is responsible for round-trip shipping costs, any applicable import duties, customs clearance fees and U.S. warehouse storage fees actually incurred, and a 15% inspection and refurbishment fee. These costs and fees, together with non-refundable payment processing fees, will be deducted from the refund. The same applicable return costs and fees apply to unused accessories.

Free refusal of delivery is accepted only if the motorcycle arrives with serious shipping damage, the wrong model is delivered, or essential functional components are missing.

Initial Quality Issues — First 7 Days

Within 7 calendar days after delivery, if a manufacturing hardware defect is discovered, including defects involving the motor, controller, lithium battery, or frame welding, the buyer must provide complete photo and video evidence.

For eligible manufacturing-defect claims reported within 7 calendar days after delivery, the buyer may receive covered replacement parts or return the motorcycle for repair. YIPOWER covers round-trip shipping of the motorcycle to our after-sales service center and back for these initial claims. Replacement-part shipping follows the Warranty Shipping Costs section below.

The 7-day non-quality return request window is separate from the limited warranty periods listed below. Eligible warranty claims may be made within the applicable warranty period even after the 7-day return window has ended. Return eligibility, costs, and warranty exclusions still apply.

Cosmetic scratches, tire wear, collision damage, or water damage caused by improper use are not considered manufacturing defects.

Shipping Damage Review

Please report shipping damage as soon as possible and provide photos, videos, and shipment details when available. Concealed shipping damage reported after delivery will be reviewed based on the available evidence and the circumstances of the shipment. Claims may be submitted for review even when photos or videos taken at delivery are unavailable. The resolution will be determined according to the findings in each case.

Official Warranty

YIPOWER provides a limited warranty against manufacturing defects under normal use for the following periods:

• Frame: 1 year (12 months).
• Motor, controller, and lithium battery: 24 months (2 years).
• Other non-consumable parts, including lights and chargers: 30 days.

The warranty covers manufacturing defects only. It does not apply to damage resulting from unauthorized modifications, collisions, accidents, water immersion, overloading, or unauthorized battery disassembly. Consumable parts and normal wear are excluded. Consumable parts include tires, brake pads, chains, seats, and instrument panel housings.

Warranty Shipping Costs

For approved warranty claims involving covered parts, YIPOWER covers shipping of the replacement part to the customer and return shipping of the faulty part when a return is required. For replacement parts not covered by warranty, the customer pays the applicable outbound and return shipping charges. These replacement-part shipping rules apply both within and after the first 7 days following delivery.

For whole-motorcycle warranty repairs, YIPOWER covers round-trip shipping for eligible manufacturing-defect claims reported within 7 calendar days after delivery, as described above. After that initial 7-day period, the buyer is responsible for round-trip shipping of the motorcycle for warranty service.

Non-Returnable & Non-Refundable Situations

Non-quality return requests submitted more than 7 calendar days after delivery may be rejected. Non-quality returns may also be rejected if the returned motorcycle or accessory is not in its original packaging, has missing accessories, or shows obvious signs of use or wear; if the product was sold as a clearance item, display model, or marked Final Sale / No Returns; or if the buyer failed to verify local regulations before purchase and the motorcycle cannot be legally registered or operated.

Warranty claims must be submitted within the applicable warranty period and remain subject to the manufacturing-defect coverage and exclusions described above. Claims for damage caused by user error, collisions, unauthorized modifications, or improper storage may be rejected. Missing original packaging or signs of normal use alone do not invalidate an otherwise eligible limited warranty claim. Fraudulent claims and malicious payment disputes without valid evidence may be rejected.

Refund Processing

After we receive and inspect the returned motorcycle or accessory, or after all submitted evidence has been verified, any approved refund will be processed within 3–10 business days using the buyer's original payment method.

Payment processing fees, including credit card processing fees and PayPal transaction fees, are non-refundable under all refund circumstances.

Deposits for Pre-Orders

Electric motorcycles sold as pre-orders require a 30% deposit before production begins, with the remaining balance due before shipment.

If the buyer voluntarily cancels a pre-order during production, the 30% deposit is non-refundable. This pre-order deposit rule is separate from the 10% material loss fee for standard models currently offered for sale online. Customized-order deposits become non-refundable once production has started, as stated above. If we fail to deliver a pre-order or customized order by the agreed delivery date, the deposit will be refunded in full.

Contact Us

For return or refund inquiries, please contact:
Email: admin@yipowerbike.com
Phone: (647) 949-0514
Address: 1040 Walnut Ave, Pomona, CA 91766, United States