Shipping policy
Shipping Coverage
All electric motorcycles sold through our store are equipped with built-in lithium-ion batteries (Class 9 Dangerous Goods). We currently ship motorcycles from our overseas warehouse in Los Angeles to the contiguous 48 United States. We do not ship to remote islands, military bases, overseas territories, or countries where lithium battery imports are prohibited.
Customers located in the European Union, Canada, Australia, Japan, South Korea, the Middle East, and other applicable regions should contact our customer service before placing an order to obtain a separate quotation for shipping costs, customs clearance fees, and lithium battery hazardous goods surcharges.
Before making a purchase, buyers are responsible for confirming their local road regulations, vehicle registration requirements, and power restrictions. We are not responsible if the motorcycle cannot be legally registered or operated due to local laws or regulations.
Order Processing & Delivery
For motorcycles stocked in our overseas warehouse, orders will be processed and shipped within 1–3 business days after full payment has been received and confirmed. Estimated delivery time is 3–7 business days via freight truck delivery rather than standard parcel service. The recipient must sign for the shipment in person with a valid ID. Doorstep delivery without signature is not available.
For motorcycles shipped directly from our factory, standard production models require 10–20 business days, while customized models, including custom paint, upgraded motors, or personalized accessories, require 30–45 business days for production. International ocean freight generally takes 25–45 days, excluding customs clearance at the destination port.
All import duties, VAT, customs clearance fees, and local vehicle registration fees are the responsibility of the buyer. Estimated customs duties can be provided upon request.
For pre-order models, the expected delivery date will be clearly stated on each product page. If we fail to deliver by the promised date, the buyer may cancel the order and receive a full refund of the deposit.
Shipping Fees
Orders shipped from our overseas warehouse with a total value exceeding USD $3,000 qualify for free local freight delivery. Orders below this amount are subject to a standard shipping fee.
For motorcycles shipped directly from our factory, shipping costs are calculated separately. After an order is placed, our customer service team will provide an accurate freight quotation.
Additional charges, including remote area delivery surcharges and upstairs delivery fees, will be disclosed in advance. Please note that freight delivery is available to the ground-floor entrance only.
For customs clearance purposes, we will provide all required hazardous goods transportation documents for the lithium battery, including MSDS and UN38.3 Certification.
Customs Clearance & Lithium Battery Transportation
Because electric motorcycles are equipped with lithium batteries classified as hazardous goods, we will provide all required transportation certification documents.
Buyers are responsible for cooperating with local customs authorities by providing identity verification and any required import documentation. Any losses resulting from incomplete or inaccurate documentation submitted by the buyer, including shipment detention, confiscation, or destruction, shall be borne by the buyer.
If the buyer refuses to pay applicable import duties, VAT, or customs clearance fees, the shipment will be returned to our warehouse. All round-trip shipping costs and storage charges will be deducted from the refund.
Lost or Damaged Shipments
Before accepting delivery, buyers must inspect the shipment immediately. If damage to the frame, motor, body, or other major components is found, the buyer must take clear photos and/or videos at the time of delivery and refuse the shipment. We will provide replacement parts free of charge or arrange shipment of a replacement motorcycle.
Claims for cosmetic or shipping damage submitted after the shipment has been accepted without on-site inspection evidence will not qualify for free compensation.
If the carrier confirms that the shipment has been lost, we will arrange a replacement shipment or issue a full refund within 15 business days. Import duties and customs clearance fees already paid by the buyer are non-refundable.
Undeliverable Shipments
If delivery cannot be completed because the buyer provides an incorrect shipping address, fails to accept delivery after three delivery attempts, local regulations prohibit the import of the purchased high-power electric motorcycle, or the buyer refuses to pay applicable import duties or customs clearance fees, the shipment will be returned to our warehouse. In such cases, all round-trip shipping costs, customs clearance fees, and storage charges will be deducted from the refund.
Contact Us
For shipping-related inquiries, please contact:
Email: admin@yipowerbike.com
Phone: (647) 949-0514
Address: 1040 Walnut Ave, Pomona, CA 91766, US