Shipping policy

Shipping Coverage

This Shipping Policy applies to electric motorcycles and accessories purchased through our official website. Electric motorcycles are equipped with lithium-ion batteries and require appropriate battery transportation arrangements. We currently ship motorcycles and accessories from our U.S. warehouse in Pomona, California to the contiguous 48 United States. We do not ship to remote islands, military bases, or overseas territories. Accessory delivery methods and estimates vary by item; contact us before payment to confirm the arrangements for your order.

Before making a purchase, buyers are responsible for confirming their local road regulations, vehicle registration requirements, and power restrictions. We are not responsible if the motorcycle cannot be legally registered or operated due to local laws or regulations.

Order Processing & Delivery

For motorcycles stocked in our U.S. warehouse in Pomona, California, orders will be processed and shipped within 1–3 business days after full payment has been received and confirmed. Estimated delivery time is 3–7 business days via freight truck delivery rather than standard parcel service. The recipient must sign for the shipment in person with a valid ID. Doorstep delivery without signature is not available.

For motorcycles shipped directly from our factory, standard production models require 10–20 business days, while customized models, including custom paint, upgraded motors, or personalized accessories, require 30–45 business days for production. International ocean freight generally takes 25–45 days, excluding customs clearance at the destination port.

All import duties, VAT, customs clearance fees, and local vehicle registration fees are the responsibility of the buyer. Estimated customs duties can be provided upon request.

For pre-order models, the expected delivery date will be clearly stated on each product page. If we fail to deliver by the promised date, the buyer may cancel the order and receive a full refund of the deposit.

Shipping Fees

For customs clearance purposes, we will provide all required hazardous goods transportation documents for the lithium battery, including MSDS and UN38.3 Certification.

Customs Clearance & Lithium Battery Transportation

Because electric motorcycles are equipped with lithium batteries classified as hazardous goods, we will provide all required transportation certification documents.

Buyers are responsible for cooperating with local customs authorities by providing identity verification and any required import documentation. Any losses resulting from incomplete or inaccurate documentation submitted by the buyer, including shipment detention, confiscation, or destruction, shall be borne by the buyer.

If the buyer refuses to pay applicable import duties, VAT, or customs clearance fees, the shipment will be returned to our warehouse. All round-trip shipping costs and storage charges will be deducted from the refund.

Lost or Damaged Shipments

Before accepting delivery, buyers must inspect the shipment immediately. If damage to the frame, motor, body, or other major components is found, the buyer must take clear photos and/or videos at the time of delivery and refuse the shipment. We will provide replacement parts free of charge or arrange shipment of a replacement motorcycle.

Concealed shipping damage or cosmetic damage discovered after delivery may be submitted for review. Please contact admin@yipowerbike.com as soon as possible and provide photos, videos, packaging details, and shipment information when available. Claims may be reviewed even when photos or videos taken at delivery are unavailable. We will assess the available evidence and the circumstances of the shipment, and determine the resolution according to the findings in each case.

If the carrier confirms that the shipment has been lost, we will arrange a replacement shipment or issue a full refund within 15 business days. Import duties and customs clearance fees already paid by the buyer are non-refundable.

Undeliverable Shipments

If delivery cannot be completed because the buyer provides an incorrect shipping address, fails to accept delivery after three delivery attempts, local regulations prohibit the import of the purchased high-power electric motorcycle, or the buyer refuses to pay applicable import duties or customs clearance fees, the shipment will be returned to our warehouse. In such cases, all round-trip shipping costs, customs clearance fees, and storage charges will be deducted from the refund.

Contact Us

For shipping-related inquiries, please contact:
Email: admin@yipowerbike.com
Phone: (647) 949-0514
Address: 1040 Walnut Ave, Pomona, CA 91766, US